Shipping & Delivery

HOW LONG DOES DELIVERY TAKE?
We will process and ship all orders within 1-2 business days. 

  1. During public holidays, our warehouse is closed. So if you place an order on a public holiday or the day before, delivery times will be extended by another 1-2 business days. 
  2. If we are having a sale, delivery times may be extended by an extra 2-4 business days. 
  3. Deliveries to certain remote areas may add an addition 5-7 business days due to logistical difficulties in making such deliveries. 

WHAT IS THE COST OF DELIVERIES?
For all orders in excess of $100, shipping is free. Otherwise we charge a flat shipping fee of $9.50 per delivery in Australia. International shipping fees differ based on country. 

WHEN CAN I START TRACKING MY ORDER?
Once you receive your shipment confirmation email and the carrier updates their system with your tracking information, will you be able to start tracking your order. There may be some delay between the status of an order and the tracking information available on the carrier website. However, the carriers will usually update their information within one business day. 

WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide.

CAN I HAVE DIFFERENT DELIVERY AND BILLING ADDRESSES?
In short, Yes. 

HAVE ANOTHER QUESTION THAT ISN'T ANSWERED HERE?
If your question is not answered here, please contact us and we will respond within 24 hours, but usually much sooner than that.