Absolutely! We're here to assist you. Simply reach out to our amazing Curiask Customer Service Team with your Order ID and request a Change or a Cancellation via email. We'll take care of it promptly. Our Email address is curiaskbrand@gmail.com

To initiate a return request, you have a few options:

a. If you received damaged or incorrect items, please send us a photo and a description of the issue to curiaskbrand@gmail.com. Our dedicated customer service team will promptly respond and guide you through the process.

b. If you prefer to exchange your item for a different size or color, please return the item and email us at curiaskbrand@gmail.com with your preferred size or color. Once we receive the return, we'll process the exchange. Please note that additional shipping charges may apply, and we'll inform you accordingly.

c. If you changed your mind and wish to return an item, we offer store credit for the full amount (excluding shipping, if applicable). Store credits are valid for 24 months and make excellent gifts!

Returned products must be in brand-new condition.

We will process your return as soon as we receive it at our warehouse and checked into our system. If you requested a refund, please note that it may take up to 5 days after receiving the return for us to process it. Rest assured, you'll receive an immediate refund confirmation email when the refund is processed. However, the time it takes for the refund to reflect in your account depends on your payment method and your bank's processing time.

Please see our Return Policy for further details.

We apologize for any error on your order. Rest assured, we'll take care of it for you. Please email us at curiaskbrand@gmail.com with a detailed description of the problem along with pictures of the product. We will guide you with instructions on next steps.

Certainly! You can change the shipping address if your order hasn't been shipped yet. Simply log into your account and make the change. You can also send us an email with your updated address at curiaskbrand@gmail.com and we can make the update for you.

However, please note that if your order already has a tracking number, we won't be able to make any changes to the shipping address.

Here are all our Store Policy Pages:

Shipping & Delivery
Returns
Payment Options
Privacy Policy

Please call us on +61 491 601 555. Alternatively, please use our Contact Us Page for further contacting options.